Global Industrial Parts Manufacturer
Ecomm
A leading industrial parts manufacturer struggled with long buyer onboarding, inventory errors, and overwhelming customer inquiries. By implementing a self-service B2B portal, real-time inventory syncing, and automated customer communication, they streamlined operations and enhanced buyer experience. As a result, they cut onboarding time from weeks to under an hour, improved inventory accuracy to 99.8%, and increased international orders by 42%.
Challenge
3-4 week buyer onboarding process
Manual inventory management across 5 warehouses
22% of orders affected by inventory errors
Limited visibility into product profitability
Overwhelming email and phone inquiry volume
Solution
Self-service B2B portal with automated sampling
Real-time inventory syncing with ERP system
WhatsApp integration for automated customer communication
Live COGS and profitability dashboard
Digital-first marketing strategy
Results
Buyer onboarding reduced to under 1 hour
Inventory accuracy improved to 99.8%
42% increase in international orders
68% of customer inquiries handled automatically
Sales team productivity increased by 35%
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